Step 1: Create an account through Total Care EAP.
b) Fill out the Registration Form to create your own User Name and Password, then click Register. You only need to register once.
4. Click the “Training Center” icon.
5. Then click the “New & Improved Trainings” icon.
6. Click on the links below OR In the Search Content bar at the top of the screen, type the course code.
7. Click on the course icon.
8. Click the ‘Play’ or ‘Start’ button to begin the course.
9. After viewing the course and taking the quiz (you must score at least an 80% to receive a certificate), click on the ribbon icon below
the right corner of the video.
- Go to www.theEAP.com
- Click the Employee and Family login button.
- If you have already created a User Name and Password, simply enter that info in the appropriate boxes. If you have not registered, complete steps (a) & (b).
b) Fill out the Registration Form to create your own User Name and Password, then click Register. You only need to register once.
4. Click the “Training Center” icon.
5. Then click the “New & Improved Trainings” icon.
6. Click on the links below OR In the Search Content bar at the top of the screen, type the course code.
7. Click on the course icon.
8. Click the ‘Play’ or ‘Start’ button to begin the course.
9. After viewing the course and taking the quiz (you must score at least an 80% to receive a certificate), click on the ribbon icon below
the right corner of the video.
Step 2: Complete the following online training topics. Each completed topic will generate a certificate. Please save each certificate to verify completion.
(Managers must complete all. Supervisors are only required to complete * items. Coordinators will pick 6 trainings to be approved by Supervisor.)
Phase One (0-3 months)
SVL_1020828 Manager's Guide to Attendance Issues (8 minutes)*
SVL_1020274 Leading a Diverse Workforce (10 minutes)*
SVL_083440 Building Your Leadership Skills Learn From Conflict Management (20 minutes)*
SVL_083439 Building Your Leadership Skills: Manage Conflict with Others (20 minutes)*
SVL_102327 Disagreements at Work (26 minutes)*
Phase Two (4-6 months)
SVL_087048_NQ 12 Essential Leadership Skills (26 minutes)*
SVL_102326 Dealing with Angry People (29 minutes)*
SVL_1020412 Elevating Engagement on Your Team (10 minutes)
Phase Three (7-9 months)
SVL_048036 12 Angry Men: Teams that Don't Quit (24 minutes)*
SVL_083515 Managing for Success: Differences Make a Strong Team (20 minutes)*
SVL_066281 Developing Self Motivated People (10 minutes)
Phase Four (10-12 months)
SVL_1020592 Discipline Overview (17 minutes)*
SVL_1020397 Discipline Crash Course (27 minutes)*
SVL_081235 Excelling as a Manager or Supervisor: Correct Problem Behavior and Poor Performance (20 minutes)*
SVL_105192717 Leading Team Meetings (12 minutes)*
SVL_1020306 Coaching Crash Course (30 minutes)
(Managers must complete all. Supervisors are only required to complete * items. Coordinators will pick 6 trainings to be approved by Supervisor.)
Phase One (0-3 months)
SVL_1020828 Manager's Guide to Attendance Issues (8 minutes)*
SVL_1020274 Leading a Diverse Workforce (10 minutes)*
SVL_083440 Building Your Leadership Skills Learn From Conflict Management (20 minutes)*
SVL_083439 Building Your Leadership Skills: Manage Conflict with Others (20 minutes)*
SVL_102327 Disagreements at Work (26 minutes)*
Phase Two (4-6 months)
SVL_087048_NQ 12 Essential Leadership Skills (26 minutes)*
SVL_102326 Dealing with Angry People (29 minutes)*
SVL_1020412 Elevating Engagement on Your Team (10 minutes)
Phase Three (7-9 months)
SVL_048036 12 Angry Men: Teams that Don't Quit (24 minutes)*
SVL_083515 Managing for Success: Differences Make a Strong Team (20 minutes)*
SVL_066281 Developing Self Motivated People (10 minutes)
Phase Four (10-12 months)
SVL_1020592 Discipline Overview (17 minutes)*
SVL_1020397 Discipline Crash Course (27 minutes)*
SVL_081235 Excelling as a Manager or Supervisor: Correct Problem Behavior and Poor Performance (20 minutes)*
SVL_105192717 Leading Team Meetings (12 minutes)*
SVL_1020306 Coaching Crash Course (30 minutes)
